Ai Mart Online

Return Policy

• Return Window: Returns are accepted within 14 days of delivery.

• Eligibility: Items must be unused, in original packaging, and in sellable condition. Proof of purchase is required.

• Non-Returnable Items: Perishable goods, personal care products, and final sale items cannot be returned.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or shipping error.

Refunds

• Refunds are issued to the original payment method once the returned item is received and inspected.

• Please allow 5–10 business days for the refund to appear in your account.

Damaged or Defective Items
If you receive a damaged or defective item, contact us at aimart88888@gmail.com within 3 days of delivery. Include your order number and photos of the issue.

Shipping Policy

• Processing Time: Orders are typically processed within 1–3 business days.

• Shipping Methods: We offer standard and expedited shipping options via USPS, UPS, and FedEx (subject to availability).

• Delivery Time: Estimated delivery is 3–7 business days for standard shipping within the U.S.

• Shipping Fees: Calculated at checkout based on destination and shipping method.

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When returning an item, please ensure the package includes the following: the original item(s) in unused and resellable condition, all original packaging, accessories, manuals, and tags (if applicable), and a printed copy of your order confirmation or packing slip. If you are returning due to damage or defect, please also include a brief note describing the issue. Returns that do not meet these conditions may be subject to denial or restocking fees. We recommend using a trackable shipping method and retaining proof of shipment for your records.